MOO NECTAR LLC - Shipping Policy

At MOO NECTAR LLC, we are committed to getting your fresh, handcrafted products to you as quickly and safely as possible. Please read through our shipping policies to ensure a smooth and positive experience.

Free Shipping on US Orders Over $75

Enjoy FREE shipping on all orders within the United States when your purchase totals $75 or more. For orders under $75, standard shipping fees apply.

Processing Time

Since all our products are made fresh to order, we process and ship all orders within 7-10 business days. During busier periods, processing times may be slightly extended, but we will do our best to ship your order as quickly as possible.

Shipping Methods and Delivery Times

We reserve the right to select and use a postal service of our choice to ship all orders. While we aim to provide the best shipping experience, this flexibility allows us to make timely and secure decisions to ensure your order arrives in excellent condition.

• Standard Shipping typically takes 3-7 business days for domestic US orders.

• Expedited Shipping options are available at checkout for faster delivery.

Please note that delivery times may vary depending on your location and the carrier.

Shipping to High-Temperature Areas

Our products contain oils that may be susceptible to melting in high temperatures. To avoid any issues, we strongly recommend that you ship to an address where someone is available to promptly receive your order.

• During warmer months, our balms and creams may arrive in a melted or liquid state. This is a natural occurrence and does not affect the quality or efficacy of the product.

• If your product arrives in this state, simply place it upright in a cool room or refrigerator until it solidifies.

By ordering, you acknowledge and accept this possibility, and refunds will not be issued based on consistency upon arrival.

Address Verification & Reshipment

It is crucial to provide an accurate and complete shipping address during checkout. We rely on the address you provide, so please double-check your details to ensure a smooth shipping process.

Returned Shipments
If your order is returned to us due to an incorrect or incomplete address, we will contact you for a resolution. Please note, we cannot issue a refund in such cases.

Reshipment Costs
You will be responsible for any reshipment fees incurred for returned packages due to address errors. To ensure timely delivery, payment for reshipment must be made within 72 hours of the invoice being issued. If the invoice is not paid within this time frame, the order will be considered complete, and the case will be closed.

If you need to update your shipping address after placing your order but before it has been shipped, please contact us immediately at katie@summerstallowco.com.

International Shipping & Customs

We are pleased to offer international shipping to many destinations. Please note the following regarding customs and duties:

Customs Charges:

• You are solely responsible for any customs fees, duties, taxes, or other charges that may apply when importing our products into your country. These charges are not included in the product price or shipping cost and vary by country.

• It is your responsibility to ensure that the products you are ordering comply with the customs regulations of your country. We recommend checking with your local customs office for details about import restrictions and fees.

Delivery Delays:
Customs processing times may affect the estimated delivery date. Once your package is shipped, it is subject to customs and the postal service in your country, and we cannot guarantee the delivery date. Any issues related to customs or delays must be resolved directly with the postal service or customs authorities.

Refusal of Delivery:
If you refuse to pay customs charges or fail to comply with customs regulations, resulting in the return of the product(s) to us, you may not be eligible for a refund of the shipping costs, and additional charges for return shipping may apply.

Customer Responsibility

By placing an international order, you acknowledge and accept the following:

• You are responsible for any customs duties or other charges that may apply.

• You will cooperate with customs inquiries to avoid shipping delays.

• We recommend familiarizing yourself with your country's customs policies before placing an international order.

Contact Us

If you have any questions about shipping, delivery times, or need assistance with your order, feel free to reach out to our customer support team at katie@summerstallowco.com. We’re happy to help!

Thank you for choosing MOO NECTAR LLC. We appreciate your business and look forward to serving you!